The Apple support even told me that this would have been a different story if I have bought it in an Apple store. Lesson learn here is that it is better to buy Apple products in an Apple store. I've seen a few videos out there showing stainless steel Apple watches brought back to like new condition after using metal polish and I had to try it. Since this was my only choice, I just took the less scratched apple watch and go on. My only choice is to choose between the 2 units that I have opened which have scratches. I went back to Yodobashi and they stated their policy and said that I cannot request for refund or have it be changed to a new one.

Case and band combinations can be made within collections (Apple Watch and Apple Watch Nike) only. FineWoven and stainless steel straps are not water resistant.

Unlike in the apple store, you will either have to buy it online or schedule a visitation appointment (due to covid situation) which would take up a lot of time.Īnyway, I called Apple support and they told me that I should go back to Yodobashi and request for a replacement or refund, but Apple support did note that it would be under the discretion of the reseller policy guidelines and not Apple. Apple Watch Ultra 2, Apple Watch Series 9 and Apple Watch SE require iPhone Xs or later with iOS 17 or later. There are apple stores here in Japan but I went to Yodobashi since I can buy it on the spot. Gently rub the polishing cloth against any scratches on the stainless steel portion of the Watch, being careful to avoid making contact with the Watch face. I am based in Japan and I purchased the apple watch 6 stainless steel at an apple 3rd party re-seller (Yodobashi) which had the scratches on the watch upon opening for the 2 units.

Polish stainless steel apple watch